Kitchen delivery & returns
Everything you need to know about ordering a flatpack kitchen from Elystra Living — delivery cost, dispatch times, what happens on delivery day, and our returns policy.
Delivery area: we deliver to England and Wales only. We are unable to deliver to Scotland or Northern Ireland.
Delivery cost
| Order type | Delivery cost |
|---|---|
| Kitchen orders under £250 | £14.99 |
| Kitchen orders £250 and over | Free |
| Kitchen accessories bought alone (handles, hinges, worktop trims etc.) | £3.99, free with any kitchen order |
| Everything else on our site | Free |
Kitchen unit orders under £250 are charged a single flat £14.99 delivery fee per order, however many items you buy. Spend £250 or more on kitchen units and delivery is free. Kitchen accessories bought without any kitchen units or worktops carry a £3.99 charge, waived automatically when your basket also contains kitchen units or worktops. Everything else on our site is delivered free.
Dispatch times
Most stock ranges dispatched within 2 working days; painted-to-order ranges 2 weeks.
Our Hadfield and Malham ranges are primed & sanded to order, and our Albany Painted Collection and Primed & Sanded colourways are painted to order — all carry a 2 week lead time. The exact lead time for your chosen colourway is shown on its range page.
How kitchen deliveries work
All kitchen products are delivered kerbside only:
- Delivery is made to the kerbside of the delivery address only.
- Drivers will not bring items inside the property, or carry items upstairs or beyond the kerb.
- Packaging removal and installation are not included.
- Kitchen deliveries operate on an all-day delivery window — someone must be present at the delivery address for the entire day, as the delivery team cannot wait if no one is available.
If no one is present to receive the delivery, the goods will be returned to the depot and return & redelivery charges will apply; redelivery is only arranged once those charges are paid. It’s your responsibility to ensure access is clear, someone is available all day on the delivery date, and to measure access and suitability before ordering — see our Will it fit? page for guidance.
Inspecting your delivery
Please check your item and its packaging for damage before signing for it. Damage must be reported within 24 hours of delivery, per our site-wide policy, in order to be eligible for a refund. Please retain all packaging and contact us immediately at info@elystraliving.co.uk or 0121 751 2084 if there’s a problem.
Returns
If your item arrives with a manufacturing defect, contact us within 30 days and we will replace it or refund you in full. You may also cancel your order for any other reason within 14 days of delivery, provided items are unused and in their original packaging — return postage is at your cost. Beyond this, kitchen orders cannot be returned.
Worktops and made-to-measure items are cut or made to order and are non-returnable.
Nothing here affects your statutory rights. See our site-wide Delivery & Returns Policy for full terms.
Need help?
Phone: 0121 751 2084 Email: info@elystraliving.co.uk Mon–Thu 9am–5pm • Fri 9am–12pm, 3pm–5pm