Last updated: 05/02/2026
These Terms and Conditions set out the terms on which we supply products to you. Please read these Terms carefully before ordering from our website. By placing an order, you agree to be bound by these Terms.
We are Elystra Living Ltd, a company registered in England and Wales. Our company number is 16956192 and our registered office is Studio 9 50-54 St. Pauls Square, Birmingham, England, B3 1QS. We trade as Elystra Living. You can contact us by email at info@elystraliving.co.uk or via our website at www.elystraliving.co.uk.
In these Terms, “we”, “us” and “our” refer to Elystra Living. “You” refers to the consumer purchasing products from us. “Products” means the furniture and homeware items sold on our website. “Contract” means the legally binding agreement formed between you and us for the sale of Products.
You must be at least 18 years old to place an order. You agree to use our website only for lawful purposes and not to interfere with its operation, security or functionality.
If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity carried out under your account. You must notify us immediately if you believe your account has been compromised. We reserve the right to suspend or terminate accounts where misuse is suspected.
We take reasonable care to ensure that Product descriptions, images, prices and dimensions are accurate. However, images are for illustrative purposes only. Colours may vary depending on screen settings. Natural materials such as wood, stone and fabrics may vary in grain, texture and tone. Measurements are approximate. Such variations do not constitute a fault.
When you place an order, you are making an offer to purchase Products subject to these Terms. You will receive an order acknowledgement email confirming receipt of your order. A Contract will only be formed when we send you an order confirmation email.
We reserve the right to refuse or cancel any order prior to dispatch, including where Products are unavailable, a pricing or description error has occurred, a promotional code has been misapplied, or we reasonably suspect fraud or misuse. If we cancel your order, we will issue a full refund.
All prices are stated in pounds sterling and include VAT where applicable. Delivery charges are not included in the Product price and will be displayed at checkout. Payment must be made in full at the time of placing your order.
From time to time we may offer promotional codes, discounts or offers. Such promotions are subject to their own terms, may be withdrawn at any time, may not be combined unless stated, and have no cash alternative. We reserve the right to refuse or cancel orders where promotions are misused or applied incorrectly.
Delivery details, charges and estimated timescales are set out in our Kerbside Delivery Policy, available at https://elystraliving.co.uk/kerbside-delivery-policy/. Delivery dates are estimates only and are not guaranteed.
You are responsible for ensuring that the delivery address is correct and that adequate access is available. If delivery fails due to access issues, absence or refusal to accept delivery, additional charges may apply.
Risk in the Products passes to you upon delivery. Ownership passes once full payment has been received.
You must inspect the Products at the point of delivery while the delivery driver is present. If, following inspection, you are not satisfied with the Products, you must notify the delivery driver immediately and refuse delivery. Where delivery is refused at that time, we will treat this as a return and process any refund due in accordance with these Terms.
Once the delivery driver has left the delivery address, the Products will be deemed accepted. After acceptance, you will not be entitled to a refund for reasons of change of mind, dissatisfaction, aesthetic preference or suitability, subject always to your statutory rights.
Certain Products are supplied under delivery and handling arrangements which do not permit returns once delivery has been accepted. These arrangements are due to supplier and logistics requirements and are clearly set out in our Kerbside Delivery Policy. By placing an order, you confirm that you have reviewed and understood the applicable delivery conditions.
Nothing in these Terms affects your statutory rights. If Products are faulty, damaged, misdescribed or not fit for purpose, you retain all rights and remedies available under the Consumer Rights Act 2015.
Where a refund is due following refusal of delivery or a valid statutory claim, refunds will be processed to the original payment method within 14 days.
If you believe Products are faulty, damaged or incorrect, you must notify us as soon as reasonably possible. We will request photographs or further information to assess the issue. Where a fault is confirmed, we will offer a repair, replacement or refund in accordance with your statutory rights.
Some Products require self-assembly. Instructions will be provided where applicable. We are not responsible for damage caused by incorrect assembly, failure to follow care instructions or normal wear and tear.
Our website may contain links to third-party websites or services. We are not responsible for the content, policies or practices of third parties and recommend that you review their terms and privacy policies.
Where Products are supplied with a manufacturer’s warranty or guarantee, details will be provided separately. Such warranties are in addition to and do not affect your statutory rights.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. We will not be liable for indirect or consequential losses, including loss of profit or business. Our total liability in respect of any Contract is limited to the price paid for the Products.
All content on our website, including text, images, logos and designs, is owned by or licensed to Elystra Living. You may not copy, reproduce or use any content without our prior written consent.
We process personal data in accordance with our Privacy Policy, which forms part of these Terms.
These Terms and any Contract are governed by English law. The courts of England and Wales shall have exclusive jurisdiction.
If you are unhappy with any aspect of our service, please contact us ASAP so we can attempt to resolve the issue. Nothing in this clause affects your right to pursue legal remedies.
We may revise these Terms from time to time. The Terms in force at the time you place your order will apply to that Contract.
If you have any questions about these Terms, please contact us at info@elystraliving.co.uk.
The terms on which we supply furniture and homeware to you — written in plain English, so you know exactly where you stand when you order from Elystra Living.
These Terms and Conditions set out the terms on which we supply products to you. Please read these Terms carefully before ordering from our website. By placing an order, you agree to be bound by these Terms.
We are Elystra Living Ltd, a company registered in England and Wales. We trade as Elystra Living. You can contact us by email at info@elystraliving.co.uk or via our website at www.elystraliving.co.uk.
In these Terms, the following words have the meanings set out below.
You must be at least 18 years old to place an order. You agree to use our website only for lawful purposes and not to interfere with its operation, security or functionality.
If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity carried out under your account. You must notify us immediately if you believe your account has been compromised. We reserve the right to suspend or terminate accounts where misuse is suspected.
We take reasonable care to ensure that Product descriptions, images, prices and dimensions are accurate. However, images are for illustrative purposes only.
When you place an order, you are making an offer to purchase Products subject to these Terms. You will receive an order acknowledgement email confirming receipt of your order. A Contract will only be formed when we send you an order confirmation email.
We reserve the right to refuse or cancel any order prior to dispatch, including where Products are unavailable, a pricing or description error has occurred, a promotional code has been misapplied, or we reasonably suspect fraud or misuse.
All prices are stated in pounds sterling and include VAT where applicable. Delivery charges are not included in the Product price and will be displayed at checkout. Payment must be made in full at the time of placing your order.
Promotions & discount codes
From time to time we may offer promotional codes, discounts or offers. Such promotions:
We reserve the right to refuse or cancel orders where promotions are misused or applied incorrectly.
Delivery details, charges and estimated timescales are set out in our Delivery & Returns Policy. Delivery dates are estimates only and are not guaranteed.
You are responsible for ensuring that the delivery address is correct and that adequate access is available. If delivery fails due to access issues, absence or refusal to accept delivery, additional charges may apply.
Where delivery is refused at that time, we will treat this as a return and process any refund due in accordance with these Terms.
Certain Products are supplied under delivery and handling arrangements which do not permit returns once delivery has been accepted. These arrangements are due to supplier and logistics requirements and are clearly set out in our Delivery & Returns Policy. By placing an order, you confirm that you have reviewed and understood the applicable delivery conditions.
Where a refund is due following refusal of delivery or a valid statutory claim, refunds will be processed to the original payment method within 14 days.
If you believe Products are faulty, damaged or incorrect, you must notify us as soon as reasonably possible. We will request photographs or further information to assess the issue. Where a fault is confirmed, we will offer a repair, replacement or refund in accordance with your statutory rights.
Some Products require self-assembly. Instructions will be provided where applicable. We are not responsible for damage caused by incorrect assembly, failure to follow care instructions or normal wear and tear.
Our website may contain links to third-party websites or services. We are not responsible for the content, policies or practices of third parties and recommend that you review their terms and privacy policies.
Where Products are supplied with a manufacturer’s warranty or guarantee, details will be provided separately. Such warranties are in addition to and do not affect your statutory rights.
We will not be liable for indirect or consequential losses, including loss of profit or business. Our total liability in respect of any Contract is limited to the price paid for the Products.
All content on our website, including text, images, logos and designs, is owned by or licensed to Elystra Living. You may not copy, reproduce or use any content without our prior written consent.
We process personal data in accordance with our Privacy Policy, which forms part of these Terms.
These Terms and any Contract are governed by English law. The courts of England and Wales shall have exclusive jurisdiction.
If you are unhappy with any aspect of our service, please contact us as soon as possible so we can attempt to resolve the issue. Nothing in this clause affects your right to pursue legal remedies.
We may revise these Terms from time to time. The Terms in force at the time you place your order will apply to that Contract.
If you have any questions about these Terms, please contact us at info@elystraliving.co.uk.
If anything in these Terms is unclear, our UK-based team is happy to talk it through before you order.
