Elystra Living
Last updated: 4 December 2025
Elystra Living respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from our website or otherwise interact with our services.
Our website is built using WordPress, WooCommerce, and Elementor. This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Privacy and Electronic Communications Regulations (PECR).
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Elystra Living is an online retailer operating in the United Kingdom.
Email: info@elystraliving.co.uk
Location: United Kingdom
For the purposes of applicable data protection laws, Elystra Living is the data controller responsible for your personal data.
This Privacy Policy applies to personal data collected through our website, WooCommerce store, Elementor forms, and related Services. It does not necessarily apply to personal data collected offline or through third-party websites that we do not control, although we will treat any offline personal data in a manner consistent with this Policy.
Our Site may contain links to third-party websites or services. We are not responsible for the content or privacy practices of those third parties.
We collect personal information that you voluntarily provide when using our Services. This includes your name, email address, billing and delivery address, telephone number, account login details if you create an account, order details, purchase history, and communications you send to us via email, contact forms, or customer support.
When you place an order through WooCommerce, we collect information necessary to process your order, including billing and shipping details, products purchased, order totals, and transaction status. Payment details are processed securely by third-party payment providers such as Stripe or PayPal. We do not store or have access to your full card or payment information.
If you submit information through Elementor forms, such as contact forms or newsletter sign-ups, we collect only the information you choose to provide and use it solely for the purpose stated at the point of collection.
We may also collect reviews, feedback, or other content that you voluntarily submit on the Site.
When you visit or interact with our Site, we may automatically collect certain information, including your IP address, browser type and version, device and operating system information, pages viewed, actions taken on the Site, date and time of access, and approximate location data derived from your IP address.
Our website uses cookies and similar technologies set by WordPress, WooCommerce, Elementor, and third-party plugins to ensure proper functionality, enable shopping cart and checkout features, remember user preferences, and analyse website usage. For more information, please refer to our Cookie Policy.
We may receive personal data from trusted third parties, including payment processors, delivery and logistics providers, analytics providers, email marketing platforms, and social media platforms where you interact with us or choose to link an account.
We use personal information to operate, maintain, and provide our Services; to process orders, payments, deliveries, returns, and refunds; to manage customer accounts; to respond to enquiries and provide customer support; to communicate with you about your orders or service-related matters; to improve and personalise our website and user experience; to conduct analytics and website optimisation; to send marketing communications where permitted by law; to prevent fraud, misuse, or unauthorised access; and to comply with legal and regulatory obligations.
We process personal data where it is necessary to perform a contract with you, such as fulfilling an order placed through WooCommerce; where required to comply with legal obligations; where it is in our legitimate business interests and those interests do not override your rights; or where you have provided consent, particularly for marketing communications and non-essential cookies.
You may withdraw your consent at any time.
Where permitted by law, we may send you marketing communications by email about our products, services, or promotions. You may opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, delivery updates, or account notifications.
We may share personal data with payment service providers, delivery and logistics partners, website hosting providers, WordPress and WooCommerce service providers, analytics and marketing providers, professional advisers such as legal or accounting professionals, and public authorities where required by law.
We do not sell your personal data.
Some of our service providers may be located outside the United Kingdom or the European Union. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses, in accordance with applicable data protection laws.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including fulfilling orders, meeting tax and accounting obligations, resolving disputes, and enforcing our agreements. When personal data is no longer required, it is securely deleted or anonymised.
Elystra Living does not knowingly collect or process personal data from individuals under the age of 18. Our Services, including our WooCommerce store and Elementor forms, are not intended for children.
If we become aware that personal data has been provided by a person under 18, we will take steps to delete such information promptly. If you believe that a child has provided us with personal data, please contact us immediately.
Under UK and EU data protection laws, you have the right to access your personal data, request correction of inaccurate data, request deletion of your data, object to or restrict processing, request data portability, and withdraw consent at any time.
To exercise your rights, please contact info@elystraliving.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom or your local EU data protection authority.
We use appropriate technical and organisational measures to protect personal data, including secure hosting, access controls, and encryption where appropriate. However, no system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time to reflect changes to our Services, legal requirements, or data processing practices. Any changes will be posted on this page and the “Last updated” date will be revised accordingly.
If you have any questions about this Privacy Policy or our data practices, please contact:
Elystra Living
Email: info@elystraliving.co.uk
United Kingdom
How we collect, use and protect your personal data — written in plain English, with your rights front and centre.
Elystra Living respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit or make a purchase from our website, or otherwise interact with our services. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Elystra Living is an online retailer operating in the United Kingdom. For the purposes of applicable data protection laws, Elystra Living is the data controller responsible for your personal data.
This Privacy Policy applies to personal data collected through our website, WooCommerce store, Elementor forms and related services. It does not necessarily apply to personal data collected offline or through third-party websites we do not control, although we will treat any offline personal data in a manner consistent with this Policy.
Our website is built using WordPress, WooCommerce and Elementor. This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Privacy and Electronic Communications Regulations (PECR).
We collect personal information that you voluntarily provide when using our services. This may include:
If you submit information through Elementor forms — such as contact forms or newsletter sign-ups — we collect only the information you choose to provide and use it solely for the purpose stated at the point of collection.
When you visit or interact with our site, we may automatically collect certain technical information, including:
Our website uses cookies and similar technologies set by WordPress, WooCommerce, Elementor and third-party plugins to ensure proper functionality, enable shopping cart and checkout features, remember user preferences, and analyse website usage. For more information, please refer to our Cookie Policy.
We may receive personal data from trusted third parties, including:
We use personal information to:
| Purpose | Examples |
|---|---|
| Provide our services | Operate, maintain and improve the website |
| Process your order | Payments, deliveries, returns and refunds |
| Manage your account | Account creation, login, order history |
| Customer support | Respond to enquiries and complaints |
| Service communications | Order confirmations, delivery updates |
| Website improvement | Analytics, A/B testing, personalisation |
| Marketing | Promotional emails where permitted by law |
| Fraud prevention | Detect and prevent misuse or unauthorised access |
| Legal compliance | Meet regulatory and statutory obligations |
Under UK and EU GDPR, we must have a legal basis for processing your personal data. We rely on one or more of the following:
Where permitted by law, we may send you marketing communications by email about our products, services or promotions. You may opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
We may share personal data with the following categories of recipient:
Some of our service providers may be located outside the United Kingdom or the European Union. Where personal data is transferred internationally, we ensure appropriate safeguards are in place — such as adequacy decisions or Standard Contractual Clauses — in accordance with applicable data protection laws.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including fulfilling orders, meeting tax and accounting obligations, resolving disputes and enforcing our agreements. When personal data is no longer required, it is securely deleted or anonymised.
Children’s privacy
Elystra Living does not knowingly collect or process personal data from individuals under the age of 18. Our services, including our WooCommerce store and Elementor forms, are not intended for children.
Under UK and EU data protection laws, you have the following rights in relation to your personal data:
We use appropriate technical and organisational measures to protect personal data, including secure hosting, access controls, and encryption where appropriate.
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or data processing practices. Any changes will be posted on this page and the “Last updated” date will be revised accordingly.
If you have any questions about this Privacy Policy or our data practices, please contact:
If anything in this policy is unclear, or you would like to exercise any of your rights, our team will respond within one business day.
